FAQ

Which payment methods do you accept?

Accepted Payment Methods:

  • Credit/Debit Cards (American Express, MasterCard, Visa, Cirrus and Discover)
  • PayPal

Will you price match?

Absolutely! See about our Price Guarantee.

What is your return policy?

Luxe Home Decorators has a detailed Return Policy which is posted online.

How do I place an order?

Ordering Online: First, locate the product you would like to purchase and choose the quantity in the selection box. Next, click on the “Add to cart” button. Once you’re ready to complete navigate to the checkout screen by clicking on the “Checkout” button.

Enter your shipping/billing and credit card information and follow the instructions on the checkout page. Once your order has been placed, you will receive a confirmation email from us with the details of your order.

Ordering by Email: If you would like to place an order via email, send us a message at info@luxehomedecorators.com and one of our staff members will get back to you shortly with a total price (including tax and shipping).  Please include the product name and link on our website if possible.

Will you send an order confirmation via e-mail?

An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation. An additional e-mail will be sent when your order is shipped.

Do you charge sales tax?

We do not collect sales tax.

How can I make a change or cancel my order?

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

How long will it take for my order to ship?

If your order is stock and we process the charges to your credit card it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address provided at checkout. If you have not received tracking information from us within six business days of your order feel free to follow up with us at info@luxehomedecorators.com.

How do I check the status of my order?

As soon as your order ships you will receive an email with your shipping information and tracking number. With the tracking number, you can easily track the step by step progress of your order from our warehouse to your door step.

Shipping

Can you ship to an APO Address?

At this time, we are unable to ship to APO addresses.  We apologize for the inconvenience.

Can you ship to a P.O. Box?

At this time, we are unable to ship to P.O. Boxes due to the size of our products.

More questions about Shipping or Returns?

Didn’t find what you were looking for?

We would be glad to further assist you. Visit us at our Contact Us page.